Privacy Policy

1. Introduction

Tallship is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing and reservation services.

2. Information We Collect

We collect the following types of information:

Personal Information

• Name and contact information (email address, phone number)
• Payment information (processed securely through our payment provider)
• Order and transaction history

Automatically Collected Information

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, time spent on site)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Processing ticket purchases and reservations
• Sending order confirmations and ticket QR codes
• Providing customer support
• Sending promotional offers and updates (with your consent)
• Improving our services and user experience
• Fraud prevention and security purposes
• Complying with legal obligations

4. Information Sharing

We may share your information with:

• Payment processors to complete transactions
• Venue operators for entry validation
• Service providers who assist in our operations
• Law enforcement when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing (PCI-DSS compliant)
• Regular security assessments
• Access controls and authentication

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Transaction records are typically retained for 7 years for accounting purposes.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Request data portability

To exercise these rights, please contact our customer support.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us through our customer support channels.